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Helpdesk for Staff

Email a Request, Question or Issue

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helpdesk@pembrokek12.org 


Why email Helpdesk? Email us with any technology-related question, issue or request.  Emailing Helpdesk instead of an individual tech team member helps us to expedite your request.

  • You must send the email from your work email address. 
  • Include your building and room number and the best time for us to visit or contact you regarding your request. 
  • Include as much detail in the email as possible.  Examples of important details to include: the type of device you are having trouble with, the name of the program that you are having difficulty with, any error messages, the link you cannot access,  etc.
  • Please watch for email communications regarding your request.  When the work is complete, you will receive an email to let you know.  If your request requires more time (eg. parts must be ordered), you will receive an emailed copy of your request with an explanation in the "Note" section.