FirstView®, a bus tracking and parent communications app
FirstView® by First Student: Getting Started
Download the FirstView® Parent App
*You can also access the Parent App in your browser at web.firstviewapp.com
Set Up Your Profile
Open the FirstView® app from your home screen and begin the registration process. You’ll be asked to:
- Select State/Province
- Select District
You’ll then be prompted to REGISTER*.
*Registration information pertaining to your student’s stop is provided by your school district. You will need the code assigned to each school you are trying to register for. FirstView® Customer Support cannot provide this information to you. If you did not receive a copy of your school code, please contact your school.
Follow a Stop
Once you have confirmed your account, log in and select Profile to “Add A Student” with the information you received from your school district. Once you select “Done”, you will be able to see stop information in your Profile. The Scheduled Stop times will also appear on your FirstView® Map. You may track multiple students.
Go to Settings and select “Notification Recipients” to add email notifications for up to 3 recipients, including yourself. From this screen, you can also edit your Profile or follow another student’s stop. Alerts and notifications from your district or the bus depot will appear under Notifications in the menu.
Set-Up Time and Distance Alerts
To set up alerts for when the bus is a certain time or distance away from the stop, go to Profile and select your student. You can set alerts for both AM and PM dispatch. These alerts will be displayed under Notifications in the menu.
*To receive push notifications, you must allow your mobile device to receive notifications from the FirstView® app. You will be prompted upon downloading the app or you can confirm/update your settings within your phone’s app settings.
Ask for Help or Give Suggestions
FirstView® provides a dedicated customer support team Monday through Friday to assist you:
- Call toll-free 888-889-8920 from 7:00 a.m. ET to 5:00 p.m. ET
- Email Customer Support at firstname.lastname@example.org
- Use the in-app “✉” button (right corner) to provide feedback