Problem Resolution System
The Problem Resolution System is a mechanism provided by DESE that allows parents, guardians, and other individuals to:
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Seek help resolving disputes involving bullying, special education, civil rights, and other educational concerns;
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File a formal claim or complaint if they feel a school or district is not meeting legal requirements;
Request an investigation or review by DESE when local efforts have not resulted in a satisfactory resolution.
The PRS process includes clear instructions for submitting complaints, contact information for DESE’s Problem Resolution Office, and timelines for investigation and response.
For more information, or to file a complaint: