Chromebooks

  • How to Login

    Chromebooks are only accessible for users with a pembrokek12.org account. Use your login and password to access your Chromebook. If you have issues, contact support@pembrokek12.org for assistance.

     
    Connecting to the Internet

    In the bottom right corner of your Chromebook's home screen, click on the clock. From there, select the wifi button and choose the network with which you wish to connect.

     
    Common Problems

    Many common problems with the Chromebook can be troubleshooted by turning off the device and turning it back on, or disconnecting and reconnecting to your network. Further issues, such as a device not booting up, damage, or other issues you must contact support@pembrokek12.org for assistance.

     
     
     
    Caring for your Chromebook

    • Treat your Chromebook with care, and you'll have no issues.

    • You should be the only person using your own Chromebook, never lend it to a friend.

    • Never expose your Chromebook to extreme heat or cold

    • Never leave it in a car

    • Never get it wet

    • Please don't ever decorate or deface your Chromebook. It is expected to be returned in the same condition it was distributed, new with slight wear.

    • Always carry your Chromebook carefully and with two hands, like a pizza.

    • Whenever possible, carry it in a backpack or bag when traveling to and from school and never hold it by the screen only.

     
     
    Pembroke Chromebook Not Working or Damaged

    If your child's Chromebook is not working, contact your child's teacher to ensure the student drops off their Chromebook with our technicians. If a loaner is available, you will be provided one.

     
    I need to purchase a new charger for my child's Pembroke Chromebook

    Replacement chargers are available for a cost of $30.

     
    I'm not sure how to use a Pembroke Chromebook at home

    Please see our Chromebooks page for videos and guides on using Pembroke Chromebooks.

     
    What is the cost to replace a Chromebook?

    Pembroke Public Schools has invested in HP Care Pack extended warranties for every student Chromebook. Extended warranties cover hardware and software failure. Screen breaks, damage due to misuse, or carelessness with the device is fully the responsibility of the family. Damage costs are entered into PowerSchool so families are aware, and failure to pay for damage travels with the student year to year and can limit the student's ability to participate in activities. The general cost to replace is $300. We offer flexible pricing plans allowing families to pay on a schedule.

     
    What are the other Chromebook damage costs?

    Broken screen - $50

    Missing / lost charger - $30

    General damage to case including stickers, spills, breaks - TBD based on severity

    Full Replacement cost - $300 (includes warranty and management license costs)